Privacy Policy

At Hi.toys (operated by Hi.Toys official store), we value your privacy and are committed to protecting your personal information. This Privacy Policy describes how we collect, use, and share your personal details when you visit or make a purchase from our online store.

1. Personal Information We Collect

When you visit our website, we automatically collect certain information about your device, including your web browser, IP address, time zone, and some of the cookies installed on your device. Additionally, when you make a purchase or attempt to make a purchase through our store, we collect specific information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

2. How We Use Your Personal Information

We use the order information we collect generally to fulfill any orders placed through the website (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this information to:

Communicate with you regarding your orders or inquiries.
Screen our orders for potential risk or fraud.
Provide you with information or advertising relating to our products or services, in line with the preferences you have shared with us.

3. Sharing Your Personal Information

We do not sell, rent, or trade your personal information to third parties. We share your personal information only with trusted service providers to help us use your personal information as described above. For example, we use Shopify to power our online store. We also use third-party payment processors (like Stripe or PayPal) and shipping carriers to process payments and deliver your orders.

4. Data Security & SSL Encryption

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed. All transaction information is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption.

5. Cookies

We use cookies to improve your browsing experience, remember your cart items, and analyze our website traffic. You can choose to disable cookies through your browser settings, though some features of our online store may not function properly as a result.

6. Your Rights

If you are a resident of certain jurisdictions (such as the European Union under the GDPR, or California under the CCPA), you have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us at hi@hi.toys.

7. Contact Us

For privacy-related questions, contact us at hi@hi.toys, call +86 151 1619 5774 (Ma), or write to us at Room A-1908, Global Center, Oaks Plaza, Yuelu District, Changsha, Hunan 410000, China.

8. Changes to This Privacy Policy

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.